General Terms and Conditions of Sale

These terms set out the General Terms of Use and the General Terms and Conditions of Sale for holistic therapy and wellbeing services (including aura readings, Reiki, Innerdance, intuitive painting and courses), as well as for products and digital products, made available through the website www.filipalele.pt, hereinafter referred to as the "website".

Browsing the website and purchasing any product, digital product or service through it implies acceptance of these General Terms and Conditions of Sale.

These General Terms and Conditions of Sale are agreed between Ana Filipa de Ribeiro Fiúza e Clemente Lélé, (hereinafter referred to as Filipa Lélé) and the consumer who makes purchases through the website.

Use of the website and the purchase of any product, digital product or service presuppose knowledge, understanding and acceptance of these General Terms and Conditions of Sale.

Filipa Lélé reserves the right to update or delete these General Terms, in whole or in part, at any time, without prior notice and with immediate effect.

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Ownership

The website is owned by Ana Filipa de Ribeiro Fiúza e Clemente Lélé, holder of Portuguese tax number (NIF) 222.987.502, with tax residence in Lisbon.

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Purpose and Scope

These General Terms of contract and use govern visits to the website and the purchase and sale transactions carried out on it between any natural person who uses it for purely personal purposes (as an end consumer with no intention of reselling the products, digital products and services) and Filipa Lélé (as the person responsible for marketing the products, digital products and services described on the website).

The user undertakes to use this website in compliance with the applicable legislation, refraining from using it for activities contrary to the law, morality and public decency or to the duties, rights and interests of third parties.

All trademarks, distinctive signs, images, texts, photographs and any other works reproduced or displayed on the website are protected by Industrial Property law. Any reproduction or representation of this website, in whole or in part, is prohibited.

In general, the consumer must use the website responsibly, prudently and carefully and must not disrupt or impair the continuity, integrity and quality of its resources and features.

The User acknowledges that their use of the website is at their own risk and that they are solely responsible for any damage caused to their computer system and/or equipment or for any other damage or loss, including loss of or damage to data, resulting from the use of materials, content or information obtained in any way through the website.

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Amendments to these Terms

Filipa Lélé reserves the right to amend these General Terms freely and at any time, without prior notice, in order to bring them into line with the applicable legislation in force.

Filipa Lélé also reserves the right to change unilaterally and at any time, without prior notice, the presentation and content of the website as well as the price of products, digital products and/or services. Such changes are intended to improve the website and, at the same time, the services offered to the user.

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Intellectual and Industrial Property

All texts, comments, works, illustrations, reproduced images and publications displayed on the website are duly protected by copyright worldwide. Under the Portuguese Code of Copyright and Related Rights, their use is permitted for private purposes only, without prejudice to any more restrictive provisions of that Code. Any reproduction or representation of the website, in whole or in part, or of all or any of the elements it contains is strictly prohibited and legal action may be taken against anyone who does so.

The website uses third-party protected rights, such as trademarks, names, logos or company and service names, only with the prior authorisation of their owner.

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Copyright

All content made available on this website is owned and created by Filipa Lélé. All intellectual property rights in it are reserved.

In the event of infringement, Filipa Lélé will use the applicable legal mechanisms for the protection of Copyright and Related Rights to safeguard her legitimate interests.

Reproducing, transferring, distributing or storing content from the website without the prior written authorisation of Filipa Lélé is prohibited for any purpose other than strictly personal use.

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Commercial Policy

Each sale resulting from a purchase made by the Client is subject to retention of title, so the products, digital products and services remain the exclusive property of Filipa Lélé until full and effective payment of the amount due.

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Liability and Force Majeure

All products and digital products sold on the website comply with Portuguese law.

Filipa Lélé accepts no liability for any breach of the laws of the country to which the order is delivered. In such cases it is the Client's responsibility to check with the local authorities the conditions for importing or using the products they intend to order.

Filipa Lélé is not liable for damage resulting from any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system caused by a force majeure event that may temporarily prevent access to, browsing of or the provision of services to users.

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Consumer Obligations

The consumer undertakes to comply with and respect these General Terms of contract and use, in particular to:

• Refrain from entering, storing or disseminating through the website any defamatory, obscene, insulting, xenophobic and/or other content that violates the general principles of law and public order;

• Keep their website password safe and not share or disclose it, so as to prevent third parties from accessing their account;

• Not use false identities;

• Provide correct personal data and addresses so that Filipa Lélé can process all data properly;

• Refrain from transmitting messages or information that are insulting, misleading, defamatory or obscene or that in any way violate the right to privacy or the intellectual or industrial property rights of third parties, as well as from making available information that may be harmful to third parties or to the website owner;

• Filipa Lélé reserves the right to delete the account of any user who fails to comply with any of the above obligations.

Filipa Lélé accepts no liability for any delay in processing an order or inability to process it, namely at the time of delivery, resulting from errors in or insufficiency of the data provided by the Consumer.

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Price Information

The retail prices shown on the website are in euros (€) and are exempt from Value Added Tax (VAT) under Article 53 of the Portuguese VAT Code (CIVA).

The Client will be informed of these charges before confirming their order and completing the purchase process.

Filipa Lélé reserves the right to change prices at any time. However, she undertakes to apply the rates and prices shown at the time the purchase order is placed.

If a computer, manual, technical or any other error causes a substantial change to the retail price not foreseen by Filipa Lélé, the purchase order will be considered invalid and cancelled.

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Purchase Process

To make a purchase or booking, the Client must go to www.filipalele.pt, select the desired service(s), digital product(s) or product(s) and then complete the checkout or booking.

To access the digital product(s) and/or service(s) purchased, the user only needs internet access through a computer, tablet or mobile phone.

Sessions, whether in person or by video call, may be booked through the website, by phone or by email. Payment is due under the terms and within the time limits set out in the "Payment Methods" section.

It is the Client's responsibility to ensure that all necessary details are provided correctly and in full, as this is the only way Filipa Lélé can guarantee that the service runs smoothly.

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Prices

Shipping charges apply to every order of physical products. The shipping cost for paintings is €15.00.

All prices are quoted in euros.

The total price specified at checkout includes the applicable taxes and shipping costs.

Prices are confirmed at the time of ordering and the Client may print or download this confirmation for future use.

The exact amount specified in the order confirmation must be paid.

Each order must be paid for separately.

The prices of products, digital products and services shown on the website are subject to change.

Filipa Lélé reserves the right to change prices without prior notice, without prejudice to purchases already confirmed.

The prices displayed at the time of purchase are the prices applied to that purchase.

Although the website is updated with the utmost care, price information may contain errors. Filipa Lélé is not bound by the offer and reserves the right to cancel the order should such an error occur, informing the Consumer immediately.

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Information

Filipa Lélé reserves the right, on her own initiative, to correct any error or omission in any part of the website without prior notice and may make any changes to the website and to prices. The price of products, digital products and services will always be the one stated on the website, barring typographical errors.

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Contacts

For any questions, the Client should get in touch by email at info@filipalele.pt.

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Payment Methods

The following payment methods are available on the website: MB WAY, credit card, Apple Pay and Easypay.

Clients must use only the payment methods listed above.

When paying through the website (credit card, Apple Pay or Easypay), payment is processed at the time of purchase or booking.

Clients who choose to pay by MB WAY must state the order or booking reference in the payment description when sending the corresponding amount to the number 914259950.

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Governing Law and Jurisdiction

These General Terms and Conditions of Sale are governed by Portuguese law.

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Alternative Dispute Resolution

1. In the event of a dispute, the consumer may turn to one of the Consumer Alternative Dispute Resolution entities, under Article 18 of Law No. 144/2015 of 8 September. For more information, please consult the Consumer Portal: www.consumidor.pt.

2. In compliance with the legislation in force, Filipa Lélé informs that, in the event of a dispute, the Client may turn to a Consumer Alternative Dispute Resolution entity, namely:

   • CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt);

   • CIAB, Centro de Informação, Mediação e Arbitragem de Consumo (www.ciab.pt).

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Complaints Book

Under Decree-Law No. 156/2005 of 15 September, an electronic Complaints Book is available at www.livrodereclamacoes.pt.

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Refund Policy

This Refund Policy sets out the conditions under which the Client may obtain a refund of amounts paid to Ana Filipa de Ribeiro Fiúza e Clemente Lélé, hereinafter referred to as the Provider, depending on the capacity in which the Client purchases the goods and/or services offered and on the type of contract used.

Client means any natural or legal person who enters into a contract with the Provider.

This Policy should be read together with the Provider's General Terms and Conditions of Sale, of which it forms an integral part. In the event of any discrepancy regarding the applicable legal grounds, the General Terms and Conditions of Sale prevail.

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Rules Applicable to Consumer Clients

Whenever the Client purchases goods or services from the Provider as a Consumer (that is, outside the scope of their professional activity) and the contract is concluded at a distance or off-premises, the Client has the right of withdrawal provided for in Decree-Law No. 24/2014 of 14 February. This right may be exercised within 14 (fourteen) calendar days of receiving the goods or of concluding the service contract, without having to give any reason and at no cost other than those provided for in this Policy.

The exercise of the right of withdrawal must be communicated to the Provider unequivocally by email at info@filipalele.pt by sending the form set out in Annex I of Decree-Law No. 24/2014, by registered letter to the address stated in the General Terms and Conditions of Sale or by any other suitable means of communication.

The refund period, which must not exceed fourteen calendar days, starts from the date on which that communication is received.

In the situations provided for in Article 17 of Decree-Law No. 24/2014, the Client does not have the right of withdrawal. The most relevant of these situations are:

a. the supply of goods made to the Client's specifications or clearly personalised;

b. the supply of sealed goods which are not suitable for return after unsealing for health protection or hygiene reasons; and

c. the supply of digital content not provided on a tangible medium, where its provision has begun with the Client's prior express consent and the Client's acknowledgement that they thereby lose the right of withdrawal.

If the Client expressly requests that the provision of a service begin before the 14 (fourteen) day period has elapsed and subsequently exercises the right of withdrawal, the Client must pay the Provider an amount proportionate to the part of the service already provided up to the date of that communication.

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Rules Applicable to Business Clients

Whenever the Client purchases goods or services from the Provider in the course of their professional activity, there is no consumer relationship for the purposes of Decree-Law No. 24/2014. The Client therefore does not have the right of withdrawal provided for therein, regardless of whether the contract was concluded at a distance.

In such cases, the right to a refund is governed by the terms agreed between the parties, based on the principle of freedom of contract set out in Article 405 of the Portuguese Civil Code. This is without prejudice to Decree-Law No. 446/85 of 25 October on standard contractual terms, which applies to this provision insofar as it constitutes a pre-drafted clause not subject to prior individual negotiation with the Client.

The Client may request cancellation with a full refund up to the moment the provision of the service begins. Once the service has begun, no refund is due, regardless of when cancellation is requested.

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Defective or Non-Conforming Goods

Notwithstanding the above, the Consumer Client is in all cases entitled to the legal guarantee of conformity provided for in Decree-Law No. 84/2021 of 18 October, for a period of three years from delivery of the goods. Under this guarantee the Client may require repair, replacement, a price reduction or termination of the contract.

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Contacts

For further clarification regarding this Policy, the Client should contact the Provider by email at info@filipalele.pt.